Cancellation Policy

If you need to cancel an order or change an order detail, contact Bastgo as soon as possible. We will check the order's status and explain the available options.

How to Request a Cancellation

Email elmerbradley653@hotmail.com with “Cancellation Request” and your order number in the subject line. You can also contact us by phone at +1 503-449-5218.

Please include:

Your order number.
The name and email address used for the order.
Whether you want to cancel the entire order or specific items.
For a partial cancellation, the items and quantities concerned.

Orders Before Shipment

For an ordinary change-of-mind request, we will check whether fulfillment can still be stopped. If it can, we will cancel the requested items and confirm the outcome in writing.

Please wait for our written update before assuming a routine cancellation or change has been completed. Sending a message does not automatically stop fulfillment. This review process does not restrict any cancellation right you have under applicable law.

Orders Already Shipped

If an order has already been dispatched, we may be unable to stop delivery. Contact us to discuss the available options and any applicable return process. For an order containing multiple items, we will check the status of the items you want to cancel individually.

Changes to an Order

If you need to correct an address or change a size, color, or quantity, send the requested details as soon as possible. Whether a change can be made depends on the order's status and item availability. We will explain any price adjustment or other action needed before proceeding.

Payments and Refunds

For a full order canceled before shipment, payments already collected for that order will be refunded, including applicable taxes and shipping charges. For a partial cancellation, we will confirm the refund for the canceled items and any related tax or shipping adjustment.

If a payment has only been authorized, cancellation may involve voiding that authorization rather than issuing a separate refund. Where a refund is required, we will process it promptly through the original payment method where supported and within any applicable legal deadline. Your bank or payment provider may take additional time to display the change.

If you used an installment or other third-party payment service, check that provider's account or contact the provider for updates to your payment schedule after the cancellation.

Delayed Shipments or Unavailable Items

If we cannot ship by the promised shipment date, or within the legally required period when no shipment date was stated, we will notify you before that deadline. Our notice will give a revised shipment date where we can reasonably provide one, explain if timing remains uncertain, and set out your options to agree to the delay or cancel for a prompt refund. It will also explain any response deadline and what happens if we do not hear from you, as required by law.

If we cannot fulfill an item, or cannot ship or provide a required delay notice within the applicable deadline, we will cancel the affected unshipped items and refund the payment collected for them, including any applicable related charges.

Your statutory cancellation and refund rights remain available regardless of the routine request process described above.

Contact Bastgo

Email: elmerbradley653@hotmail.com
Phone: +1 503-449-5218

Contact address:
18479 Santa Carlotta St
Fountain Valley, CA 92708
United States

Cancellation Policy