Shipping policy

Shipping Policy

This Shipping Policy explains where Bastgo ships, how long order processing and delivery usually take, and how to contact us about a shipment.

Shipping Destinations

We ship to the United States and the United Kingdom. Available shipping options and any address restrictions are shown before you complete checkout. If no shipping option is available for your address, contact us before placing an order.

Processing and Delivery Times

We normally process orders within 3–5 calendar days after an order is placed. Processing covers preparing your order for dispatch. Transit time starts after dispatch and is additional to the processing period.

Estimated timeframes in calendar days
Destination	Order Processing	Transit After Dispatch	Total From Order to Delivery
United States	3–5 days	8–15 days	Approximately 11–20 days
United Kingdom	3–5 days	12–20 days	Approximately 15–25 days

Calendar days include weekends and public holidays. The total estimates combine order processing and transit time. Any specific delivery commitment agreed for your order and your statutory rights continue to apply.

Shipping Charges and Import Information

The shipping charge for your order is displayed at checkout before payment. Any free-shipping offer and its conditions will be shown before you place your order.

For a shipment that crosses an international border, applicable taxes, duties, and customs arrangements depend on the order and destination. Charges collected by Bastgo are included in the checkout total. If additional import charges are payable by you separately, we will disclose those charges, or how they are calculated when the amount cannot reasonably be determined in advance, before you order. Contact us if the information for your order is unclear.

Shipment Updates and Tracking

Where tracking is available, use the tracking number or link provided with your shipment details to check progress. If you need a shipping update or help locating tracking information, email elmerbradley653@hotmail.com with your order number.

If items from one order are dispatched separately, they may arrive on different dates. Contact us if you are unsure whether an item is still on its way.

Shipping Addresses and Delivery Attempts

Please check your recipient name, street address, apartment or unit number, and ZIP or postal code before ordering. If you notice an error, contact us promptly so we can check whether the address can still be changed.

If a delivery attempt fails or a parcel is returned to the sender, contact us to discuss the next steps. Any proposed charge for arranging another delivery will be explained before you agree to it and will be subject to applicable law.

Processing or Delivery Delays

Weather, carrier disruptions, peak shipping periods, and customs checks can affect estimated arrival times. If your order has not arrived within the expected delivery range, contact us so we can investigate.

If we cannot dispatch your order within the stated processing period, we will notify you before the applicable shipping deadline. We will explain the revised shipment date if reasonably known, any uncertainty, and your options to agree to a delay or cancel affected unshipped items for a prompt refund. Any required response deadline and the effect of not responding will be explained.

If we cannot fulfill the order, or do not obtain any consent required to continue a delay, we will cancel the affected unshipped items and refund the required amounts. Delivery estimates do not remove any cancellation or refund rights you have for late delivery or non-delivery.

Missing, Damaged, or Incorrect Deliveries

Contact us if your parcel is missing, tracking shows delivery but you cannot locate it, or an item arrives damaged or incorrect. Include your order number and a description of the issue. Photos of the item and packaging are helpful where available.

We will investigate and provide the appropriate remedy under our policies and applicable law. Product defects, incorrect items, and transit damage are covered by our free-return arrangements, without a restocking fee, as explained in our Return and Refund Policy.

For UK deliveries arranged by Bastgo, the goods remain our responsibility until you or a person you nominate takes physical possession of them.

Cancellations, Returns, and UK Consumer Rights

For an order change or cancellation request, contact us as soon as possible. See our Cancellation Policy and Return and Refund Policy for the general arrangements.

For UK consumers exercising a statutory right to cancel an online purchase, the 10% restocking fee in our general return policy does not apply. Exercising that right does not depend on our approval, and dispatch does not remove it. Any return costs or deductions are subject to applicable law and any more favorable commitments in our Return and Refund Policy.

Where this right applies, you may notify us of cancellation from the time you order until 14 calendar days after you or your nominated recipient receives the goods. If multiple items from one order arrive separately, this period runs until 14 calendar days after the last item is received. You then have a further 14 calendar days after notifying us to send the goods back.

For a qualifying full-order cancellation, we also refund any outbound delivery charge up to the cost of the least expensive standard delivery option offered for your order. Refunds are made without undue delay and within the applicable legal deadline. If goods need to be returned and we have not offered to collect them, the deadline is 14 days after we receive the returned goods or evidence that you sent them back, whichever happens first. If we offer to collect them, or if you cancel before dispatch, the deadline is 14 days after you tell us you are canceling.

These UK rights take priority over conflicting general store terms. Nothing in this Shipping Policy limits your statutory rights concerning faulty goods, misdescribed goods, or delivery problems.

Contact Us

For shipping questions, contact Bastgo and include your order number where available:

Email: elmerbradley653@hotmail.com
Phone: +1 503-449-5218
Website: bastgo.us
Contact address: 18479 Santa Carlotta St, Fountain Valley, CA 92708, United States