FAQ

Bastgo focuses on women's dresses, including mini, midi, maxi, and denim styles. Visit our dress collection to explore the available options.

Review the size options and any measurements provided for the specific dress. Where a size chart is available, compare it with your bust, waist, and hip measurements. Fit can vary between styles, so avoid relying on your usual size alone. If sizing information is missing or unclear, email us with the product link before ordering.

Check the product description for available fabric and care details, and follow the care instructions supplied with your garment. If you need to confirm the fabric composition, stretch, lining, or washing instructions before purchasing, contact us with the product link.

Lighting and screen settings can affect how colors appear. If the item you receive appears materially different from its description or the color you ordered, contact us with your order number and details of the issue. Photos can help us understand the difference.

The payment methods available for your order are displayed at checkout. Choose from the options shown and review the currency, item prices, shipping charges, and any applicable taxes before confirming payment.

Contact us as soon as possible with your order number and the change or cancellation you would like to request. We will check the order's status and explain the available options. Sending a request does not confirm that the order has been changed or canceled.

Enter your full delivery address at checkout to review the available shipping options and charges before paying. If no shipping option appears for your address, or a displayed charge seems inconsistent with an offer, contact us before completing your order.

Order processing and carrier transit are separate parts of the delivery timeline. Review any delivery estimate shown for your item and destination. If no timeframe is shown, or you need a dress for a specific event, contact us before ordering to confirm the expected timing. For an existing order, include your order number when asking for an update.

If tracking information has been provided for your order, use the tracking link or enter the tracking number on the carrier's website. Tracking may not show movement until the carrier records a scan. Contact us with your order number if you need help finding your tracking information or understanding an update.

Check the delivery address, any delivery photo or notes, and places where the carrier may have left the package. Ask other members of your household or building staff whether they accepted it. If it is still missing, contact us with your order number and tracking details so we can help investigate. You can also ask the carrier for more delivery information.

Email us with your order number, the item concerned, and whether you are requesting a return or an exchange. We will explain the applicable conditions and next steps. Before sending an item, contact us to confirm the return destination and instructions. If you are checking return eligibility before buying, include the product link in your message.

Contact us promptly with your order number and a description of the problem. For a damaged or incorrect item, clear photos of the item, packaging, and shipping label can help us assess what happened. For a missing item, let us know which item was absent and what you received. We will review the order and explain the next steps.

If you are waiting for a refund, contact us with your order number and any return or refund confirmation you have received. If the refund has been issued, the time it takes to appear in your account can depend on your bank or payment provider. We can help clarify the status and any available transaction details.