Refund policy
Return and Refund Policy
Bastgo accepts return requests within 14 calendar days after delivery. The return arrangements and any applicable fee depend on the reason for your return, as explained below.
Our 14-Day Return Window
Contact us within 14 calendar days after the item is delivered to request a return. For items delivered separately, the return window starts from each item's delivery date. Your request is considered on time based on when you submit it; the time we take to respond does not shorten your return window.
Return Reasons and Fees
| Reason for Return | Return Shipping | Restocking Fee |
|---|---|---|
| Product defect, incorrect item, delivery damage, or another product issue not caused by the customer | Free. Bastgo arranges and pays for the agreed return shipping method. | No restocking fee. |
| Damage caused by the customer after delivery | A flat USD 15 return shipping fee per return shipment. | No restocking fee. |
| Change of mind: you simply no longer want the item | Free using the return shipping arrangement provided by Bastgo. | 10% of the amount actually paid for the returned item, after discounts. |
The USD 15 return shipping fee and the 10% restocking fee are not combined for the same returned item. If you return several items for different reasons, we will explain the applicable fees for each category before arranging the return. Any applicable USD 15 shipping fee is charged once per return shipment.
Product Problems and Customer-Caused Damage
If your dress arrives damaged, has a defect, is the wrong item, or is materially different from its description, contact us with the details. When the issue was not caused by you, the return is free and no restocking fee applies. Photos of the item, packaging, or label can help us understand the issue when available.
Items damaged by the customer after delivery can also be returned within the 14-day window. These returns are subject to the USD 15 return shipping fee described above. Please explain what happened so we can arrange the return under the appropriate category.
Change-of-Mind Returns
If you simply decide not to keep an item, a 10% restocking fee applies. Please keep a change-of-mind item in its original condition and retain any tags and included accessories. Product defects and customer-caused damage are handled under their respective categories above.
The 10% fee is calculated only on the price actually paid for the item being returned, after discounts and excluding taxes and shipping charges. It is not calculated on items you keep. Bastgo covers the return shipping arranged for this category.
How to Request a Return
- Email elmerbradley653@hotmail.com or call +1 503-449-5218 within the return window.
- Provide your order number or other proof of purchase, the item you want to return, and the reason for the return.
- For a product problem or damage, describe the issue and include photos if available.
- We will explain the return category, any applicable deduction, the shipping arrangement, and the correct return address.
- Follow the provided instructions, package the item securely, and retain your shipping receipt or tracking information.
Return Address and Shipping Arrangements
Contact us before mailing a return so we can provide the correct destination and shipping instructions. The contact address listed below should only be used for a return if we confirm it as the destination for your item.
Use the return shipping arrangement we provide. If you would prefer to arrange your own carrier, contact us first to agree on the method and cost handling.
Refund Amounts
After receiving and checking your return, we will notify you of the refund and explain any deduction under this policy. Refund calculations use the amount you actually paid for the returned items. Applicable taxes and any refundable original delivery charges are handled in accordance with applicable law.
- Non-customer-caused product issues: The returned item's purchase price is refunded without a return shipping or restocking deduction.
- Customer-caused damage: The applicable USD 15 return shipping fee is deducted from the refund.
- Change of mind: The 10% restocking fee is deducted from the returned item's purchase price.
For example, if the actual price paid for one returned dress was USD 100, the item-price refund would be USD 100 for a qualifying product issue, USD 85 for a customer-caused damage return with one USD 15 shipping fee, or USD 90 for a change-of-mind return. These examples exclude any separate tax or original delivery-charge adjustment.
Refund Processing
We process refunds promptly after receiving and inspecting the returned items, within any deadline required by applicable law. Refunds are sent to the original payment method where supported. We will notify you when the refund has been issued.
Your bank or payment provider may need additional time to display the refund. If you have received a refund confirmation but cannot see the refund in your account, contact us with your order number so we can help check its status.
Cancellations and Your Consumer Rights
For an order you want to cancel before shipment, contact us as soon as possible. The return fees described on this page do not apply to an order canceled before shipment.
This policy does not limit any rights or remedies available under applicable consumer protection law. The 14-day return window and the fees above do not override any legal rights relating to defective, misdescribed, or undelivered goods.
Contact Bastgo
Email:
elmerbradley653@hotmail.com
Phone:
+1 503-449-5218
Contact address:
18479 Santa Carlotta St
Fountain Valley, CA 92708
United States